to the business
“You don't manage what you don't measure, you don't measure what you don't define, you don't define what you don't understand and there's no success in what you don't manage.” - W. Edward Deming.
Customer Use Case Library
The use case library is a collection of all known customer Cloud Use Cases across all Financial Services segments, categorized by segment, persona, line of business, product(s) used. The goal was to build a repository, a comprehensive list of customers use cases of all concepts, planned, in-progress and deployed workloads and use cases on Financial Services globally considered top unexplored use cases.
Data Studio, OnePage, G-Suite (Forms, Sheets and Slides).
Data analysis = Cross-Sales
This project was planned in partnership with the Sales Team and Technical Customer Support.
Microsoft Office, (Excel and PowerPoint)
Training & Delivery
Survey Analysis and Management
This Project was created to address a specific logistic problem and has become an ongoing Process.
Logistic,Training Content, Training material, location and infrastructure, Instructors performance.
Collect, Analyze and prioritize the customer satisfaction survey after the training delivery.
Data Studio, G-Suite (Forms, Sheets and Slides).
Customer Satisfaction Survey Analysis and Management
Increase profitability and growth by measuring customer perceptions of services as well as their level of trust and commitment to the business. Also, avoid metric decrease, process improvement, identify trends and new training opportunities. Process focus: Logistic,Training Content, Training material, location and infrastructure, Instructors performance.