Expertise
Project Management
• Experience in ADDIE and Agile
• Deep cross-functional relationships across teams to push projects forward
• Scope of Work creation
• Change Management
• Scheduling, Risk and Budget Management
• Project Reports
• Communication
• Negotiation
Learning & Development
• ADDIE model
• Sales enablement
• Front-end analysis
• Curriculum development
• Portfolio Localization
• Training Needs Analysis
• Content and Curriculum Development
• Logistic and Event Management
• Train-the-Trainer Facilitator
• Performance & Productivity Improvement
• Customer Survey Management
• Data driven reports
Customer point of contact and Support Specialist
• Analyze customers’ needs and expectations to establish strategic recommendations
• General customer inquiries and issue management and response
• Translate data into actionable insights
• Promote flexible solutions to implement initiatives at scale
• Key products performance monitoring and reports
• CSAT 95%+ throughout effective support
• Portuguese native language - Reviewing and editing documents and website content
Winning Culture and
Diversity
Focal point for Dell Winning Culture - Latin America
Co-manage and created programs to enhance a diverse and inclusive team
Co-manage campaigns to develop and drive communication to embrace diversity and inclusion at all levels