Expertise




Project Management


• Experience in ADDIE and Agile

• Deep cross-functional relationships across teams to push projects forward

• Scope of Work creation

• Change Management

• Scheduling, Risk and Budget Management

• Project Reports

• Communication

• Negotiation



Learning & Development


• ADDIE model

• Sales enablement

• Front-end analysis

• Curriculum development

• Portfolio Localization

• Training Needs Analysis

• Content and Curriculum Development

• Logistic and Event Management

• Train-the-Trainer Facilitator

• Performance & Productivity Improvement

• Customer Survey Management

• Data driven reports





Customer point of contact and Support Specialist


• Analyze customers’ needs and expectations to establish strategic recommendations

• General customer inquiries and issue management and response

• Translate data into actionable insights

• Promote flexible solutions to implement initiatives at scale

• Key products performance monitoring and reports

• CSAT 95%+ throughout effective support

• Portuguese native language - Reviewing and editing documents and website content



Winning Culture and

Diversity


Focal point for Dell Winning Culture - Latin America

Co-manage and created programs to enhance a diverse and inclusive team

Co-manage campaigns to develop and drive communication to embrace diversity and inclusion at all levels


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